This course provides an overview and introduction to the field of human-computer interaction, with a focus on how it applies to managers, technology executives, and others who will work with HCI professionals. Particular emphasis will be placed on what HCI methods and HCI-trained specialists can bring to design and development teams. The course will provide a hands-on introduction to proven tools and techniques for creating and improving user interfaces, such as Contextual Inquiry, Rapid Prototyping, Heuristic Analysis, and Think-Aloud Usability Testing. Students at the end of the course will have learned how to perform some useful techniques and will have an understanding of systematic procedures for creating usable and useful designs and systems. This course is required for students in the MSPM program and reservations will be set aside for these students.