Mentored Maintenance: Use of Dialog and Advanced IETMs for Performance Enhancement Systems

This study builds on recent empirical work about user-centered design and effectiveness of high level IETMs (Interactive Electronic Technical Manuals) and the use of natural language dialog in tutorial systems. Natural language dialog and a second generation of high level IETM will be designed, prototyped, and field-tested for a well understood F/A-18 aircraft maintenance task.