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Human-Centric Research
to Foster a Future that Benefits Humanity
through Supportive Technology.
Overview
We are building innovative technology that will revolutionize human-to-human connectivity. At RealSence, our research is focused on human-centered technology in enhancing communication between individuals and facilitating emotional experiences.
What people value when communicating?
Our first research question was :Why do people communicate with each other?” Our aim was to gain a deep understanding of the underlying values individuals seek when they communicate and the diverse ways in which they pursue these values across different communication contexts. Moreover, we sought to uncover any challenges or pain points that arise during the pursuit of these communication objectives.
Methods & Participants
Design Workshop
Key Insight
Context plays a critical role in communication,
but current mobile device fail to capture
and deliver full context.
How might we deliver context using tech?
During our research, we identified the initial pain point as "lost context." In traditional face-to-face communication, people are able to perceive various contextual cues such as smells, temperature, and texture. However, when translating this experience onto a two-dimensional screen for mobile devices, context is inevitably lost. To address this issue, we developed prototypes and conducted tests with potential users to gain insights into design considerations aimed at restoring context.
Through the user testing, we uncovered another pain point: the issue of secondary position.
1. Sharing physical space
2. Sharing conversation history
3. Sharing memory
Through the user testing,
we uncovered another pain point:
secondary position which means
we adjusted ourselves to the way
technology was designed.
How might we take back human’s control?
While prioritizing the human-to-human connection was crucial, we also recognized the need to address our second challenge: the issue of secondary position on the device. In order to tackle this problem, we dedicated a sprint to brainstorm and prototype potential solutions for the device itself. This allowed us to explore various ideas and gain a better understanding of the feasibility and potential device-related solutions.
Prototype 1: Head-Mounted
Prototype 2: Earable
Prototype 3: Hand-Implant
For scale-able solution, we tried to expand context
and understand other secondary positions. During the process, we discovered an overarching insight:
Feeling of Presence
People often neglect the person on the other end, when they are occupied with other tasks in the physical world. So, the person on the other end experiences feeling of excluded.
Context itself is just information, but how context is delivered by person is important since it gives feeling of spending quality time together.
Even though they fail in completing the task, people enjoy doing the activity since they did it together.
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