Welcome to the Human-Computer Interaction Institute's Administrative Support Hub. 

This central resource simplifies your daily operations, manages logistics, and connects you with the dedicated HCII administrative staff supporting our department.

 

How can the HCII admins help you? 

You can request HCII admin support through ServiceNow, a ticketing system that helps us to manage requests and stay organized. 

  • Choose the type of admin support you need from our list of ticket options below. 
  • Click the relevant "Submit a __ ticket"  link, fill out the web form, and submit your request. 
    • If someone else (for example, your advisor or PI) wants to be kept in the loop regarding the status of a request, add their name(s) to the "Watchlist" field on the form and they will also receive email updates about ticket activity. 
  • Once the ticket is assigned, someone will be in touch with you (and anyone on the Watchlist) via email. 

Questions? Read our Frequently Asked Questions (FAQ) document or contact us. 

 

Ticket Options for HCII Admin Support

Note: Before you submit any of the requests below, all expenses should be pre-approved by your supervisor, advisor, principal investigator (PI), program manager, or HCII staff/faculty member. Please refer to the University Business and Travel Expense Policy page for guidance on approved expenses.
 

Expense Reimbursements  

Submit receipts and track travel or business expense processing.

This form should be used by CMU HCII Andrew ID holders: students, faculty, staff, and visitors to submit a request for reimbursements.

→ Submit an HCII Expense Reimbursement ticket
 

Travel Arrangements 

Submit a request for a conference or other business-related travel.

This form should be used by CMU HCII students, faculty, staff, and visitors to submit travel questions or travel arrangement requests.

→ Submit an HCII Travel Arrangements ticket 
   

Event Logistics  

Reserve meeting rooms, order catering, and coordinate event setups.

This form should be used by CMU HCII faculty and staff to request assistance with planning, coordinating, or supporting HCII events, including room reservations, logistics, catering, A/V support, and other applicable needs. 

→ Submit an Event Support ticket  


Human Subjects Payment Request 

This form should be used by CMU HCII students, faculty, staff, and visitors to submit a request for human subjects payments. 

→ Submit a Human Subjects Payment ticket

 

HCII Purchasing 

Order office supplies, software licenses, and lab supplies.

This form should be used by CMU HCII students, faculty, staff, and visitors to submit a request for purchasing. 

→ Submit a Purchasing ticket

 

HCII Office Management  

Submit office space and facilities requests here.

This form should be used by CMU HCII students, faculty, staff, and visitors to submit general office requests.

→ Submit an HCII Office Management ticket