AR Remote Support
Facilitating a shared view of the environment for remote troubleshooting
Remote Experts provide support to on-site customers and service engineers via phone and email, but often these modes are inadequate to convey context. This often leads to misunderstandings and multiple back-and-forth messages.
Enables AR call between on-site technician and remote support whenever required for expertise and knowledge transfer. Details about the on-site worker are displayed to convey context of their problem - e.g. type of location, role, previous history. Voice interaction is enhanced by tools such as annotation, subtitles for noisy environments, and 3D manuals.
The augmented reality headset that the on-site worker wears allows their view to be shared with the remote support team and enhanced with overlaid information. The on-site worker can use the same tools as the CIT member, including annotation, subtitles, and 3D manuals.
The AR View enables both the on-site technician as well as the remote support person to get a view of wring diagram or infra-red view of the gear if required.
