Over the course of our research, we found that the greater problem was getting to "done," rather than identifying when a phase was "done."

We discovered that Level 3 discipline engineers often find themselves misaligned when it comes to how they approach work--specifically, how they interpret and use performance requirements. The consequences of misaligned work include costly schedule delays and demoralized teams heading back to the drawing board. This, of course, led us to our final, working design opportunity and problem scope.