Overview
The question that inQ Services tasked us to answer is: How might we use IIoT (Industrial Internet of Things) to manage data flow in agriculture and education?
Each of these domains is highly complex and variable, consisting of many moving parts and user relationships. From interviewing key stakeholders to directly shadowing facility managers' day-to-day operations, we conducted research from multiple angles and surfaced some important insights.
Buildings and facilities consist of hundreds or even thousands of sensors. They ensure that the buildings function well and that the people who live there can stay safe and comfortable. Managing so many sensors at the same time is a complicated task, and the workflow remains inefficient due to outdated software.
Complex Workflow
The workflow of managing sensors and performing relevant maintenance work remains complex.
Outdated Systems
Schools have been using the same system for decades and have encountered multiple usability issues.
The primary users behind this workflow are facility managers and technicians. Facility managers are responsible for receiving work orders from the public and overseeing the entire campus facility, whereas technicians are more hands-on and mainly focus on maintenance work. We are referring to the college campus scale. Let's take a closer look at their day-to-day workflow below.
