Don't Get Played.
Get Fair.

Experience the future of hassle-free customer service with FairPlay by Consumer Reports.

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a variety of mobile app screens of FairPlay by Consumer Reports

What You Can Use FairPlay for

FairPlay empowers you to deal with customer service issues efficiently, stress-free.

Dealing with a billing error or late fee?

Received a damaged product or need to return an item?

Feeling unprepared or anxious to call customer service?

Dreading the hassle of canceling or renewing subscriptions?

No time or patience for long holds and complex customer service loops?

From billing errors to damaged products, FairPlay tackles a wide range of issues across industries:

Subscriptions

Billing errors, late fees, cancellations and renewals for services like internet, phone, and streaming platforms.

Household Products

Warranties, refunds, returns, or replacements for home appliances and electronics.

Use FairPlay to know your rights, build arguments, and even let us negotiate on your behalf.

Why FairPlay

At Consumer Reports, we champion a fair and transparent marketplace. However, it's clear that businesses often have the upper hand, especially after a purchase. Seeking assistance post-transaction can be incredibly challenging. Why spend valuable time and energy dealing with customer service hassles? There's a smarter solution.

Meet FairPlay: Your AI-powered advocate that ensures you get what you deserve and fights on your behalf.

Providing Relevant Policies & Arguments

We simplify terms and policies to support your case and enable you to get the results you deserve.

Handling Tedious Customer Service Requests

Free yourself from the hassle of plan changes, renewals, and cancellations. Let FairPlay handle them for you.

Negotiating for Your Rights on Your Behalf

Using policy-backed arguments, FairPlay negotiates returns, repairs, and replacements, saving you time and stress.

How It Works

step 1 of How It Works - pick the item from your purchases which you need to contact customer service about

1. Select Your Purchase from Wallet

Choose the product/service you're having trouble with & the specific need or concern.

step 2 of How It Works - describe your issue with more details to FairPlay in order for us to provide suggestions as specific as possible

2. Describe Your Situation

Tell us details about your problem and what you'd like to achieve.

step 3 of How It Works - FairPlay suggests the optimal contact channel (chat, call, email) which will get you the fastest resolution

3. Optimal Channel Recommendation

FairPlay finds the quickest and most convenient way (chat, phone, or email) to connect you with a company's customer service, based on average wait time and resolution rate, and redirects you to the best channel.

iMessage chat interface of customer service chat with FairPlay keyboard plug-in

FairPlay iMessage Keyboard Plugin

If live chat is best, FairPlay takes you to iMessage to text the company’s customer service. It embeds in your keyboard, monitoring the conversation and providing relevant tips and policies. You can select "Draft Argument" for FairPlay to craft a negotiation argument directly in the text-box. This requires the iMessage app, using Apple Business Chat Integration.

FairPlay voice Ai agent scheduling screen - customize the tone you want our agent to interact with companies via

FairPlay Voice AI Agent

If a phone call is fastest, FairPlay can call customer service for you (premium) or provide personalized talking points (free). Using advanced AI, FairPlay analyzes your situation and company policies to help you achieve the best outcome.

email interface of FairPlay mobile screen - automatic drafting of email to send to company customer service

FairPlay Email

Once FairPlay determines email is the best way to reach the company, it drafts a personalized email for you within the app, using details of your issue and company policy clauses. You can review, edit, and send the email directly from the FairPlay mobile app.

Choose What Works Best for You.

Consumers first. We put YOU first.
You get to pick what plan suits your needs.


Basic Pay per Call Premium CR Membership
Personalized pre-call policy-based tips
Personalized in-chat policy suggestions and message drafts Keyboard Plugin
Personalized email drafts for customer service
Centralized database of company contact information and optimal channel recommendation
- AI do it for you AI do it for you
- Customize AI agent tone Customize AI agent tone
- Live update & optional preference verification  Live update & optional preference verification 
Post-call summary & transcript
1-month call data storage 6-month call data storage Unlimited call data storage
- - Overcharge alerts
- - CR My Products integration & auto-prepared pre-call order details
- - CR Savings, Best Time to Buy, Digital Access to Ratings and Reviews, etc.
FREE $4.99/CALL $39/YEAR

FairPlay is on your side.
Let us fight for you and get what you deserve from companies.

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