Experience the future of hassle-free customer service with FairPlay by Consumer Reports.
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FairPlay empowers you to deal with customer service issues efficiently, stress-free.
From billing errors to damaged products, FairPlay tackles a wide range of issues across industries:
Billing errors, late fees, cancellations and renewals for services like internet, phone, and streaming platforms.
Warranties, refunds, returns, or replacements for home appliances and electronics.
At Consumer Reports, we champion a fair and transparent marketplace. However, it's clear that businesses often have the upper hand, especially after a purchase. Seeking assistance post-transaction can be incredibly challenging. Why spend valuable time and energy dealing with customer service hassles? There's a smarter solution.
We simplify terms and policies to support your case and enable you to get the results you deserve.
Free yourself from the hassle of plan changes, renewals, and cancellations. Let FairPlay handle them for you.
Using policy-backed arguments, FairPlay negotiates returns, repairs, and replacements, saving you time and stress.
Choose the product/service you're having trouble with & the specific need or concern.
Tell us details about your problem and what you'd like to achieve.
FairPlay finds the quickest and most convenient way (chat, phone, or email) to connect you with a company's customer service, based on average wait time and resolution rate, and redirects you to the best channel.
If live chat is best, FairPlay takes you to iMessage to text the company’s customer service. It embeds in your keyboard, monitoring the conversation and providing relevant tips and policies. You can select "Draft Argument" for FairPlay to craft a negotiation argument directly in the text-box. This requires the iMessage app, using Apple Business Chat Integration.
If a phone call is fastest, FairPlay can call customer service for you (premium) or provide personalized talking points (free). Using advanced AI, FairPlay analyzes your situation and company policies to help you achieve the best outcome.
Once FairPlay determines email is the best way to reach the company, it drafts a personalized email for you within the app, using details of your issue and company policy clauses. You can review, edit, and send the email directly from the FairPlay mobile app.
Consumers first. We put YOU first.
You get to pick what plan suits your needs.
