PNC Bank Corporate & Institutional Banking
2019
MHCI Capstone
![Team members are huddled together and face a wall covered in wireframes. There is a large affinity diagram on the far wall behind them.](/sites/default/files/styles/large/public/images/faculty-project/mhci-2019-team-pnccib.jpeg?itok=Dii2fJtE)
How could the client improve the online banking experience for their commercial banking customers? The team applied a variety of human-centered design methods to identify opportunities to improve the user experience of performing essential tasks and troubleshooting problems with an online banking tool.
Client/Sponsor Link
PNC C&IB
Link to Project
Designing for Customer Care
Students
Won-Woo Chung, Annette Hong, Hyun Woo Paik, Se One Park, Nathalie Rayter