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Human-Centered AI

Artificial Intelligence (AI) brings amazing capabilities and challenging risks. Human-centered AI (HAI) works to maximize AI’s benefits and minimize its harms by attending to AI capabilities and their impact on users, service providers, impacted stakeholders, and society at large. This area of research: 

  • Improves AI innovation processes to reduce project failure and bad outcomes
  • Creates new methods for people to interact with computing systems
  • Advances AI Literacy
  • Informs policy and the regulation of AI systems
  • Improves how innovators can team with AI to co-innovate
     

Machine Learning (ML) is a subset of artificial intelligence (AI) that involves training algorithms to learn from and make predictions or decisions based on data. Applied ML in the context of HAI focuses on designing AI systems with human needs, behaviors, and social contexts in mind.
 

Students who want to learn more about HAI might be interested in the following HCII courses: 

  • Wikibench illustration of a bench made up of the 8 puzzle pieces from the wiki logo

    Wikibench

    PROJECT

    AI tools are increasingly deployed in community contexts. However, datasets used to evaluate AI are typically created by developers and annotators outside...

  • SCS professor Jodi Forlizzi recently appeared in Washington, D.C., to share recommendations with U.S. senators to ensure that AI innovations are sustainable, responsible and work for workers.

    Forlizzi Briefs Senators on AI in the Workforce

    NEWS

    Carnegie Mellon University School of Computer Science Professor Jodi Forlizzi on Tuesday shared four recommendations with U.S. senators to ensure that innovations in artificial intelligenc...

  • a full image of a parrot above 8 small squares, each containing a small portion of image. Text reads "Select 4 of the most representative visualizations of the parrot for hints"

    Eye into AI

    PROJECT

    Recent developments in explainable AI (XAI) aim to improve the transparency of black-box models. However, empirically ...

  • We built a visualization dashboard called Rx RiskMap that communicates and explains the results of a model to predict overdose risk across the state of Pennsylvania. The data shown is outdated and depicted for demonstration purposes only.

    Predicting and Visualizing Overdose Risk for Public Health

    PROJECT

    Overdose due to opioid misuse and abuse is currently a critical public health issue in the United States and worldwide. Machine learning (ML) approaches h...

  • LearnSphere

    Learning Analytics and Data Sharing

    PROJECT

    LearnSphere is a community data infrastructure to support learning improvement online. It integrates educational data and analysis repositories to offer ...

  • Nesra sits by Norilla earthquake table

    Mixed-Reality For Science Learning

    PROJECT

    NoRILLA is a patented mixed-reality educational system bridging physical and virtual worlds to improve STEM learning. Research at Carnegie Mellon Universi...

  • Multiplier Effects in Math Education (MEME) Project

    PROJECT

    The MEME Project’s goal is to produce better educational outcomes by increasing motivation, learning, and self-regulation....

  • Plus Logo

    Personalized Learning Squared (PLUS)

    PROJECT

    The PLUS project is improving the learning outcomes for marginalized students by "squaring" the power of both human and computer tutoring. The PLUS Traini...

  • Researchers in the HCII used comics to explore how community-centered AI design can include both the people experiencing homelessness and the frontline workers who use AI to help them.

    CMU Researchers Use Comics To Explain AI-Supported Public Housing System to People Who Need It Most

    NEWS

    As artificial intelligence becomes more accessible and prevalent in everyday life, the humans who use it should still be central to its implementation, even if they don't have a technical ...

  • Zeno combines a Python API with an interactive user interface, which empowers users to explore, visualize and analyze data and ML model performance across custom use cases.

    CMU Researchers Release Zeno for Machine Learning Model Evaluation

    NEWS

    A team of Carnegie Mellon University researchers has released a new interactive platform for data management and machine learning (ML) evaluation called Zeno....

  • color icons representing the design of interactive training interfaces, models, and organizations

    Studying and designing for human-AI collaborative work in real-world contexts

    PROJECT

    Across a range of real-world contexts, we are studying how AI is currently being designed and used to augment or transform worker practices. Moving beyond...

  • This figure provides a high-level overview of the child maltreatment screening process at Allegheny County, illustrating when an ADS assists call screeners’ and supervisors’ screening decisions.

    Advancing Fairness in AI with Human-Algorithm Collaborations

    PROJECT

    Artificial intelligence (AI) systems are increasingly used to assist humans in making high-stakes decisions, such as online information curation, resume s...